It used to be that if you did not have high quality customer service, you were doomed to fail.  Now you can go into stores, whether it be brick and mortar or virtual, and you are fortunate if you even get your questions answered.  Today, technology is making it easier for businesses to provide a high quality, real time customer support and service better than ever.  The danger with the use of technology, however, is you run the risk of impersonal, automated, general assistance that is cold and impersonal.Offering stand-out customer service over the Internet … [Read more...]