WordPress website Maintenance and Support services are provided by Media317. If it’s important to you, it’s important to us. Your website is one of the most valuable tools in your marketing toolkit. If it fails or goes down, you are losing money and customers. Let us help.
WordPress is constantly making improvements to core software. Whether making security patches or adding features, each update that is released is important for the function and stability of your website. Keeping the core of your site up to date means keeping your site running and performing optimally. Our monthly service plan will ensure your WordPress software is current and configured to run your site safely and securely.
WordPress Plugins Updated
Plugin developers make adjustment or improvements to the functionality of their software. Often times, these are done due to security vulnerabilities. It is important to make sure all plugins are updated and functioning properly. We STRONGLY encourage the upkeep of WordPress plugins. The service offered for Maintenance includes updating all plugins and ensuring security and function.
Premium Theme developers like StudioPress produce high quality themes that deliver maximum customization with premium features and support. Media317 is a proud user of the Genesis Framework. The value of using a Premium theme is that they go through revisions and updates and take advantage of new features developed for WordPress. Our service plan provides updates to all Premium themes that we use for our clients.
If your website is crucial for business, then you MUST have regular backups. What happens to your business if you lose your data? What happens if something catastrophic happens to your server? Our Maintenance plans provide you with the peace of mind you need. Depending upon the level of service you provide, we will make backups of your database and core directories weekly, monthly or quarterly. These backups are stored in multiple locations for extra security of your data.
Our maintenance services provide our clients with the assurance that if they need to make changes to the design or layout of the site, they have a personal assistant to address the issues. Whether these changes are needed or whimsical, we include support time each month to address your needs. If you have issues that go beyond the included time, we offer support at a discounted rate.
Knowledge Base and Support Tickets
In order to provide our clients with the best possible service and support, we have developed an extensive knowledge base to address the vast majority of your WordPress issues. If you are unable to find the answer your looking for, submit Support Ticket and get an answer from our support team. We aim to provide you with the best possible service and support.