We have been looking at how to build a quality customer service program for your online business. The first article looked at giving personal responses to customers emails. Even though you may be using the company approved responses, make the message personal. The second article discussed the need to be clear and sincere in your email responses. If you wouldn’t be satisfied with the response if you were the customer, don’t send the message.
STEP THREE: Offer Live Customer Support
Email has become an acceptable form of communication, however, live customer support is still necessary. The internet is filled with information to the point of overloading your customers. It is your job to help provide answers to their questions in a professional manner.
Set your company apart from the competition by providing customers with a real person to talk to. Live phone support is an invaluable way to cultivate a level of trust with your online customers. When a customer has reached the end of their Internet rope, and need some quality HELP, your live support is the answer they have been looking for.